— Free U.S. shipping on every order— USDA Certified Organic— Made in the USA— Vitamin E in every tube— Small-batch lip balm— Free U.S. shipping on every order— USDA Certified Organic— Made in the USA— Vitamin E in every tube— Small-batch lip balm— Free U.S. shipping on every order— USDA Certified Organic— Made in the USA— Vitamin E in every tube— Small-batch lip balm
Home/Refund policy
Last updated August 1, 2026

Refund &
order support.

Lip balm sales are final. If an order arrives damaged, defective, or incorrect, we’ll help make it right.

All lip balm sales are final.

Because Numbrrrz is a personal-care product, we cannot accept returns or exchanges for preference, scent choice, or change of mind.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or different from what you ordered, email help@numbrrrz.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and shipping package

We’ll review the issue and, when approved, provide an appropriate replacement or refund. You do not need to mail anything back unless our support team specifically asks you to.

Final-sale items

We do not accept returns or exchanges for:

  • Opened or unopened lip balm purchased in error
  • Scent or flavor preference
  • Change of mind
  • Gift cards

Approved refunds

When a refund is approved for a damaged, defective, incorrect, or otherwise unresolved order issue, it is issued to the original payment method. Banks and card issuers may take 5–10 business days to post the credit.

Questions?

Email help@numbrrrz.com. Include your order number so we can help quickly.